Tool Binded Pc Problem | Unlock

You are an IT support technician called to resolve a company laptop that is “tool-binded” (i.e., locked to a specific unlocking tool/service and refusing all standard login or recovery methods). The user urgently needs access to critical files for an impending audit. Draft a concise, exam-style problem prompt (suitable for a certification test or practical lab assessment) that tests the candidate’s technical knowledge, troubleshooting process, legal/ethical considerations, and communication skills. Include a clear scoring rubric and a short list of practical tips the candidate should apply while solving the problem.