I should also make sure the story is engaging and relatable. Maybe the user is someone like Sarah, a marketing executive who still uses her BlackBerry because it's all she knows, but her team is switching to iPhones. She needs to transfer a presentation but her computer doesn't recognize her phone. She searches online, finds a driver labeled as official, downloads it. The story shows her initial relief turning to panic when her computer crashes or data gets hacked.
I should also make sure the story is engaging and relatable. Maybe the user is someone like Sarah, a marketing executive who still uses her BlackBerry because it's all she knows, but her team is switching to iPhones. She needs to transfer a presentation but her computer doesn't recognize her phone. She searches online, finds a driver labeled as official, downloads it. The story shows her initial relief turning to panic when her computer crashes or data gets hacked.