John was relieved to hear that his phone had been found, but he was also worried about the security of his device. He had enabled the anti-theft feature on his BlackBerry Q5, which would remotely wipe his data and lock the device if it was stolen. However, the store's employee claimed that they had somehow managed to bypass the lock screen, but now the phone was stuck on the firmware update screen, displaying an "Anti-Theft Removal Firmware" message.